Pier 1 imports Password Self Service
Password Assistance: 1-877-808-2194

Password Self Service

New Users

If you have not yet set a password.
If you have received your username and temporary password from your management team, then you will need to set your password and create security questions. Please follow the steps outlined below:
  • Reset Password and Create Security Questions : Click here to set your password for the first time. You will need your username and temporary password. Next, you will need to create security questions which can be used later to confirm your identity. When you need to have your password reset again, you will be able to do this yourself by answering these security questions. Click the following link for step by step instructions.
    View Instructions

Existing Users

If you are able to currently login with your account.
If you know your current password AND your password is not yet expired, then you can use the following link to reset your password and setup your security questions again if needed.

  • Reset Password and Create Security Questions : Click here to reset your password and security questions. Once you click the above link, you will see a small Windows Security Pop-up window. You must login to this pop-up window, do not click cancel. Once you are logged in, you will see 2 buttons, one to change your password, and one to create security questions. You should do both of these, but they can be done in either order.

If you are not able to login with your account.
If you have forgotten your password, locked your account, or if your password has expired then you can reset your password by answering your security questions. Please follow the steps outlined below: If you keep being asked the same 3 security questions over and over again, or if you are informed that you are not enrolled in the password reset center, then you will need to use the section above this one if possible, and you will need to reset your security questions. If you can't use the section above, then use the section below.

  • Reset Password : Click here to reset your password. You will need to use your username and answers to security questions.

If you are not able to login with your account AND your security questions are not working.

If your security questions aren't working and you are not able to login to the prompt mentioned above due to not knowing your password or the password is expired, then you will need to call Systems Support for assistance. They will get you a new password, but you will also need to redo your security questions using the first section above under Existing user.